I shouldn’t have had to stomach harassment from a Home Office private worker to get my UK citizenship

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I squirmed in my chair as the employee behind the desk, who referred to himself as my Immigration Officer, called me beautiful for a third time. He flicked through my documents as he told me my hair looked unnatural. I smiled for the biometric camera as he asked how attractive my husband found me. The comments went on for the duration of my appointment.

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These crude remarks did not come from an employee of the Home Office, but from an employee of a private company, to which all UK visa and citizenship services were outsourced in 2018 and has faced frequent calls for investigation, while offering scarce availability for compulsory visa appointments.

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